returns – as each piece is uniquely created, all sales are final and we cannot offer refunds or exchanges. we are not responsible for any items lost, stolen, or damaged after dispatch. all uk orders are shipped via 24-hour tracked delivery or hand-delivered by white glove couriers. in the rare event of loss or theft, clients should file a claim directly with the courier using the provided tracking details
shipping – all bespoke quotes will contain shipping included domestic or international, the quotes are determined by item size, type, fragility and characteristics. artwork is usually posted through parcel force but other courierd may also be used. for international orders, we include custom fees and taxes however, customers are responsible for any additional taxes or handling fees that may apply after initial shipping. all items will be insured with the courier up to their maximum.
privacy – when visiting our website, placing an order all information are stored to help arrange shipping and update you on tracking details.
process for private commissions – we begin with a personal consultation to discuss your vision and the scope of the artwork, allowing us to craft a bespoke quote tailored to your needs. we may request reference images to better understand the palette, ambience, and proportions of your space, ensuring the piece harmonises seamlessly with its surroundings. once the details are confirmed, you’ll receive an email summary along with a request for a 50% deposit or full payment in advance. upon receipt, we will commence the creation of your artwork and provide updates as it evolves into its final form.
all artwork is the sole property of the signed artist and is held under copyright, even after purchase. images of artwork and other creative content are retained by the signed artist.